Mercier Consultancy Bulgaria is seeking a Dutch-speaking Technical Support Agent to join our dynamic team in Sofia. In this crucial role, you will provide outstanding technical assistance to our clients, helping them navigate issues related to our products and services. Your fluency in Dutch will allow you to communicate effectively with our users, ensuring that they receive the support they need in a timely manner. If you have a passion for technology and a desire to help others, we invite you to apply and contribute to our commitment to customer satisfaction.
Responsibilities
- Provide top-notch technical support to customers via phone, email, and chat in Dutch.
- Troubleshoot and resolve product-related issues, ensuring a seamless user experience.
- Document customer interactions and technical solutions accurately for future reference.
- Collaborate with product teams to identify recurring issues and improve service delivery.
- Stay current with product updates and technical advancements to provide informed support.
- Assist in creating knowledge base articles and training materials for users.
- Maintain a professional and friendly demeanor while handling customer inquiries.
Requirements
- Fluency in Dutch and English, both written and verbal, is required.
- Prior experience in technical support or customer service is preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent communication skills, with a focus on clear explanations and empathy.
- Basic understanding of technology and software applications is essential.
- Ability to handle multiple inquiries and requests efficiently.
- Willingness to work flexible hours, including evenings and weekends, if necessary.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- Private Health Insurance
- And Much More...