Join the team at Mercier Consultancy Europe as a Dutch Speaking Tier 1 Support Agent! In this vital role, you will interact with our esteemed Dutch-speaking clients, providing top-notch assistance with their inquiries and ensuring they receive the support they need. You will be an integral part of a friendly and supportive environment where customer satisfaction is our top priority. If you're driven, have a flair for customer service, and enjoy solving problems, we want to hear from you!
Key Responsibilities
- Respond to customer inquiries promptly in Dutch via multiple channels including phone, email, and chat.
- Diagnose basic technical issues and guide users through solutions.
- Maintain accurate records of customer interactions and service requests.
- Collaborate with team members to ensure seamless customer experiences.
- Stay updated on company products and services to offer informed support to clients.
- Participate in training sessions and provide feedback to improve service quality.
Requirements
- Fluent in Dutch and English, with excellent written and verbal communication skills.
- Customer service experience is advantageous, but not essential.
- Strong problem-solving skills and a proactive approach to customer care.
- Comfortable navigating technology and troubleshooting minor issues.
- Team player with the ability to work independently.
- Willingness to learn and adapt in a fast-paced environment.
- Flexibility to work various shifts as required by customer demand.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...