Patrique Mercier Recruitment is seeking a highly skilled Dutch Speaking VIP Customer Support Agent to join our dynamic team. This role is perfect for individuals who are passionate about delivering exceptional service to esteemed clients and providing a personalized support experience.
As a VIP Customer Support Agent, you will be the primary point of contact for our valuable Dutch-speaking clients, ensuring their needs are met with professionalism and efficiency. You will handle inquiries, resolve complex issues, and build strong relationships with VIP customers, making your role critical to the success of our team.
This is an excellent opportunity for individuals who thrive on challenges and are dedicated to providing a top-tier customer experience.
Responsibilities
- Provide high-level support to Dutch-speaking VIP customers through various communication channels
- Understand and anticipate customer needs to deliver tailored solutions
- Manage complex inquiries and resolve issues with a sense of urgency
- Document interactions and maintain comprehensive customer records
- Collaborate with other departments to ensure a seamless service experience
- Stay knowledgeable about company products and industry trends
- Build long-lasting relationships with VIP clients to enhance customer loyalty
Requirements
- Fluency in Dutch and English, with excellent verbal and written communication skills
- Proven experience in a customer support role, preferably in a VIP or luxury service environment
- Exceptional problem-solving skills and the ability to think on your feet
- Strong interpersonal skills and a customer-centric mindset
- Ability to work independently and as part of a team
- Proficient in using customer support software and tools
- Availability to work flexible hours as needed to accommodate VIP clients
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )