THE COMPANY
Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.
Independent brands Faction Skis, United Shapes and Phaenom footwear share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America and Asia sharing decades of experience. The B Corp business engages a global fanbase through in-house film productions and partners with impact-driven organizations such as 1% for the Planet.
THE ROLE
Based in Le Châble (Verbier) | Full time (100%) | Start ASAP
We're searching for a commercially-savvy, data-driven and hands-on eCommerce Manager to own our global DTC engine. You'll optimise our Shopify storefronts, guide paid-media and retention programmes, and coordinate seasonal launches and product drops - turning insights into rapid, sustainable growth for Faction Skis, United Shapes and phaenom footwear.
RESPONSIBILITIES
eCommerce Management
- Manage end -to-end customer journey on Shopify, balancing brand storytelling and site performance
- Own the eCommerce tech stack (Shopify plus, apps, integrations, analytics, AI, CX tools) including vendor evaluation and the associated OPEX/CAPEX budget
- Drive conversion rate optimisation, leveraging on-site tools and data insights to boost engagement and AOV
- Maintain real-time Looker Studio dashboards; leading weekly performance check-ins and compiling monthly management reports
- Manage the development backlog and projects with our external agency
- Manage implementation and day-to-day updates of all 3rd-party tools/suppliers
- Manage domain renewals and DNS settings across all website platforms
Trading Optimisation
- Build seasonal sales and inventory forecasts
- Coordinate seasonal launches and product drops
- Optimise site navigation and merchandising for effortless product discovery
- Monitor in-season sell-through performance, recommending re-stocks and allocation shifts
- Collaborate with customer experience to fine-tune post purchase experience
- Collaborate with Finance, OPs and CX teams to ensure data flows from Shopify to the ERP are accurate and efficient
Digital Marketing
- Define and own the digital acquisition strategy, plans, budget and forecasts to hit growth targets
- Shape the paid media strategy with our digital marketing agency across search, social, video and shopping
- Drive an SEO / GEO and content roadmap that attracts qualified organic traffic
- Develop and manage a channel-aligned digital marketing calendar that syncs with eCommerce and brand campaigns
- Collaborate with marketing to develop and execute email marketing campaigns and automations to support product drops, promotions and retention
Requirements
- 4-6 years's experience owning a multi-million-euro DTC P&L on Shopify, ideally within lifestyle or outdoor-sports brands
- Technical fluency configuring and troubleshooting the Shopify ecosystem, 3rd-party apps and analytics tools without heavy dev support
- Data-driven mindset - comfortable translating data insights into clear actions and business results
- Digital-marketing expertise across paid social, search, shopping and emerging channels, with a solid grasp of full-funnel strategy
- Shopify CMS expertise: admin settings, product data, theme blocks and on-page merchandising
- Domain & DNS management experience to keep multiple storefronts secure and online
- Advanced reporting skills - able to build and automate dashboards that drive rapid decision-making
- Growth mindset & curiosity, always testing new tools and tactics to stay ahead of the curve
- Fluency in English (spoken and written); additional languages such as French are a plus
- Existing right to work in Switzerland or the EU (citizenship or valid work permit)
Benefits
- Be part of an energized and dyanamic team in a fast-paced international environment
- Work with brands that have strong identities and values that resonate with both fans and team members
- An opportunity to develop professionally while working 200m from the Verbier gondola
- A Verbier ski pass
- Employee discount on all FSSC products