Perform assigned tasks and escalate issues during high-volume work activity or escalation based situations.
Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices. This includes information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs) related to RMA warranty process.
Leverage process knowledge and best judgment to complete tasks with minimal direct supervision.
Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
Maintains and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
Ensures detailed physical inventory tracking and staging.
Help to reconcile and report inventory discrepancies.
Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.
Notifies management about ordering stock shortages. Escalates any issues to management.
Comply with security and data management policies.
Requirements
Basic knowledge of computer hardware and components.
1+ years’ experience supporting IT equipment or related technology.
1+ years’ experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications
Candidates with prior experience carrying out testing of Apple iOS and Android mobile apps will be preferred.
Able to communicate effectively.
Proficient in written and oral English communication to support regional and global teams.
Desire to learn, grow, and develop new technical skills.