Engineering Analyst, Trust and Safety, Search
GoogleMinimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
- 5 years of experience managing projects and defining project scope, goals, and deliverables.
Preferred qualifications:
- Experience with using Python for data analysis and visualization.
- Experience in prompt engineering and applying Large Language Models for data labeling.
- Experience working on product analysis and identifying user harm risks.
- Experience in designing sampling approaches and using statistical analysis for making product recommendations.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment
About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
In this role, you will work to discover, measure and mitigate user trust risks in Search through automated and scalable solutions, including working on Search results and various Search features, with a focus on spam and harmful content. You will build relationships and work closely with Search engineers to protect Google Search users and will use investigative and technical skills to identify and prevent manipulative behavior, contribute to the development and enforcement of spam guidelines, and partner with engineering teams to enhance search ranking algorithms. You will be exposed to graphic, controversial or upsetting content.
Our aim is to resolve problems at scale by working with engineers on automated product protections, prompt-based Large Language Model solutions, or through vendor support.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities
- Develop domain knowledge in Search infrastructure, ranking signals, and products.
- Develop prompt-based AI raters that can evaluate content safety in Google products.
- Investigate and analyze patterns of badness and abuse on Google Search, utilizing data-motivated insights to develop countermeasures and enhance platform security.
- Analyze large datasets to identify trends, patterns, and anomalies that may indicate abuse or quality issues within Google Search.
- Collaborate effectively with cross-functional teams, including Engineering, Product, Policy, and Legal, to develop and implement robust solutions that enhance search quality and user trust.