Patrique Mercier Recruitment is pleased to announce an opening for an Estonian Speaking Automotive Customer Advisor. In this crucial position, you will provide exceptional service to our Estonian-speaking customers, assisting them with their automotive inquiries and needs. Your fluency in Estonian will be vital in addressing questions, arranging service appointments, and ensuring a seamless customer experience. If you have a passion for the automotive industry and enjoy helping customers, we invite you to apply!
Responsibilities
- Serve as the primary contact for Estonian-speaking customers seeking assistance with automotive services.
- Respond to customer inquiries regarding vehicle maintenance, repairs, and available services.
- Assist customers in scheduling service appointments and explaining the service processes.
- Manage and resolve customer concerns effectively to ensure satisfaction.
- Inform customers about service options, warranties, and promotions to enhance their experience.
- Maintain detailed records of customer interactions and service requests.
- Collaborate with service teams to ensure efficient service delivery and customer engagement.
Requirements
- Fluency in Estonian (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Prior experience in customer service; experience in the automotive sector is preferred.
- Effective problem-solving abilities with a focus on customer satisfaction.
- Ability to thrive in a fast-paced environment while managing multiple inquiries.
- Knowledge of automotive systems and services is advantageous.
- Experience with customer relationship management (CRM) software is beneficial.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )