Patrique Mercier Recruitment is pleased to offer a unique opportunity for an Estonian Speaking Customer Support representative for a leading Online Streaming Service. This role is ideal for individuals with a passion for entertainment and technology who want to help customers navigate their online streaming experience. In this position, you will provide exceptional support to Estonian-speaking customers, assisting them with inquiries and ensuring they have an enjoyable and seamless experience using the service.
Responsibilities
- Deliver high-quality customer support via phone, email, and chat in Estonian.
- Assist customers with inquiries regarding account management, subscription details, and streaming issues.
- Resolve customer complaints effectively and guide them to satisfactory solutions.
- Educate users on how to make the most of the streaming service, including features and content.
- Maintain accurate records of customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service delivery and customer satisfaction.
Requirements
- Fluency in Estonian (both spoken and written) is required.
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles is preferred.
- Excellent problem-solving abilities and a focus on customer satisfaction.
- Ability to work well in a team-oriented environment.
- Interest in digital media and online streaming is advantageous.
- Familiarity with customer service software is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )