Patrique Mercier Recruitment is thrilled to present an exciting opportunity for an Estonian Speaking Frontline Support Representative. In this essential role, you will act as the main point of contact for our Estonian-speaking customers, delivering exceptional support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a high-quality customer experience. If you are passionate about customer service and fluent in Estonian, we encourage you to apply and join our vibrant team!
Responsibilities
- Provide high-quality frontline support to Estonian-speaking customers through various channels, including phone, email, and chat.
- Assist customers in resolving inquiries and troubleshoot any challenges they may encounter.
- Deliver accurate and timely information regarding our products and services.
- Document customer interactions to improve service quality and operational efficiency.
- Utilize effective problem-solving skills to address and resolve customer complaints.
- Collaborate with team members to share insights and enhance overall service delivery.
Requirements
- Fluency in Estonian (both spoken and written) is required.
- Exceptional communication and customer service skills.
- Previous experience in customer support or a related field is advantageous.
- Adept at managing inquiries and complaints with professionalism and patience.
- Strong organizational skills and attention to detail.
- Comfortable using computer systems and customer service software.
- A positive and proactive attitude with the ability to thrive in a team environment.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )