Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for an Estonian Speaking Remote Support Specialist! If you are passionate about technology and exceptional customer service, this could be the perfect role for you.
In this position, you will provide outstanding remote support to our Estonian-speaking clients, assisting them with various technical issues and inquiries. Your primary goal will be to ensure high levels of customer satisfaction by delivering effective solutions promptly.
Join our vibrant team and enjoy the flexibility of remote work while making a positive impact on our customers' experiences!
Responsibilities
- Provide excellent remote support to Estonian-speaking customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to software, hardware, and networking services.
- Document all customer interactions, inquiries, and resolutions accurately.
- Collaborate with team members to enhance service delivery and support processes.
- Keep abreast of product knowledge and technological updates to assist customers effectively.
- Engage in continuous training and professional development initiatives.
Requirements
- Fluency in Estonian and English, both written and spoken.
- Previous experience in customer support or a technical role is preferred but not mandatory.
- A strong interest in technology and the ability to troubleshoot various technical issues.
- Excellent communication and interpersonal skills.
- A proactive approach to problem-solving and a dedication to customer service.
- Able to work effectively and independently in a remote environment.
- Basic knowledge of IT systems, software applications, and hardware is a plus.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Valid EU Passport or ID is required for employment eligibility.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )