Patrique Mercier Recruitment Nordic is pleased to present an exceptional opportunity for an Estonian Speaking Service Desk Analyst. In this vital role, you will be the main support contact for our Estonian-speaking clients, providing high-quality assistance and resolving service-related inquiries. If you have a keen interest in technology and a passion for helping others, we would love for you to join our dedicated team!
Responsibilities
- Provide top-notch service desk support to Estonian-speaking customers through various communication methods, including phone, email, and chat.
- Troubleshoot, identify, and resolve a range of technical issues related to our products and services.
- Help users navigate standard procedures and provide effective solutions to enhance their experience.
- Document customer interactions and resolutions accurately in the service desk system.
- Collaborate with other teams to escalate and resolve complex issues in a timely manner.
- Stay informed about product knowledge and updates to better serve our clients.
Requirements
- Fluency in Estonian (both spoken and written) is essential, with a strong command of English preferred.
- Prior experience in a service desk or technical support role is advantageous.
- Strong analytical thinking and problem-solving skills.
- Excellent communication skills with a focus on user satisfaction.
- Ability to work independently as well as part of a collaborative team.
- Experience with service desk software or customer relationship management systems is a plus.
- A genuine passion for technology and a commitment to providing exceptional service is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )