Patrique Mercier Recruitment is excited to introduce an opportunity for an Estonian Speaking Social Media Support Advisor to become a valuable member of our team! This role is perfect for individuals who are fluent in Estonian and have a strong commitment to providing excellent customer service through social media channels. As a Social Media Support Advisor, you will interact with customers, address their inquiries, and help resolve any issues to maintain a positive brand presence. If you are enthusiastic about customer engagement and creating exceptional experiences, we encourage you to apply!
Responsibilities
- Respond to customer inquiries and support requests on various social media platforms in a timely and professional manner.
- Assist users with product or service-related issues to ensure a seamless customer experience.
- Monitor social media channels for customer interactions and effectively manage comments and private messages.
- Collect and analyze customer feedback to identify trends and share insights for service improvement.
- Work collaboratively with team members to effectively resolve complex customer issues.
- Stay updated on company products and policies to provide accurate support and information.
- Exhibit a professional and friendly demeanor in all interactions to enhance brand loyalty.
Requirements
- Fluency in Estonian (both spoken and written) is essential; proficiency in English is advantageous.
- Strong communication and interpersonal skills with a friendly attitude.
- Familiarity with social media platforms and best practices in customer support.
- Ability to manage inquiries with professionalism and a customer-centric approach.
- Attention to detail and effective problem-solving skills.
- Prior experience in customer service or a similar role is preferred.
- Self-motivated and capable of thriving in a fast-paced work environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )