Patrique Mercier Recruitment Nordic is excited to offer a position for an Estonian Speaking Support Center Analyst. In this vital role, you will provide high-quality support to our Estonian-speaking customers, addressing their inquiries and resolving any technical issues they may encounter. Your fluency in Estonian and your dedication to customer service will be key in enhancing the overall customer experience. If you are enthusiastic about technology and enjoy helping others, we invite you to join our dynamic team!
Responsibilities
- Deliver exceptional support to Estonian-speaking customers through various communication channels, including phone, email, and chat.
- Troubleshoot and resolve a range of technical problems related to our products and services.
- Communicate effectively with customers to provide clear solutions and instructions.
- Maintain accurate records of customer interactions and update the support database as needed.
- Collaborate with team members to improve service delivery and share best practices.
- Stay updated on product knowledge and industry trends to assist customers effectively.
Requirements
- Fluency in Estonian (both spoken and written) is required; proficiency in English is advantageous.
- Prior experience in customer support or technical assistance is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication abilities with a focus on customer satisfaction.
- Able to work well both independently and within a team in a fast-paced environment.
- Familiarity with helpdesk software or customer relationship management (CRM) tools is a plus.
- A passion for technology and a commitment to providing outstanding customer support is essential.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )