Patrique Mercier Recruitment is excited to announce a unique opportunity for an Estonian Speaking Support Center Analyst to join our skilled team! If you are dedicated to providing excellent customer service and have a passion for technology, this role may be the perfect match for you.
As an Estonian Speaking Support Center Analyst, you will play a crucial role in assisting our Estonian-speaking clients by addressing their technical inquiries and resolving issues efficiently. Your expertise and communicative abilities will be essential for ensuring a smooth customer experience.
This position provides an excellent platform to utilize your language skills while advancing your career within a supportive and innovative environment!
Responsibilities
- Offer top-notch support to Estonian-speaking customers through phone, email, and chat channels.
- Troubleshoot and resolve a variety of technical issues involving software, hardware, and applications.
- Maintain detailed records of customer interactions and inquiries, ensuring accurate follow-up.
- Collaborate with fellow team members to escalate and manage complex issues effectively.
- Keep abreast of product features and updates to deliver accurate assistance to clients.
- Participate in ongoing training to enhance technical knowledge and support skills.
Requirements
- Fluency in Estonian and English, both written and spoken.
- Previous experience in customer support or a technical assistance role is preferred.
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to work both independently and collaboratively in a team environment.
- Familiarity with operating systems, software applications, and basic networking concepts.
- Proficiency in using various support tools and CRM applications.
- Detail-oriented with a strong customer service focus.
- Adaptability to work in a fast-paced environment.
- Valid European Passport or ID may be required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras