Patrique Mercier Recruitment is excited to announce a vacancy for an Estonian Speaking Technical Account Manager. In this pivotal role, you will be responsible for overseeing and supporting our Estonian-speaking clients, ensuring they receive top-quality technical assistance and personalized solutions. Your deep understanding of technology and dedication to client success will help foster strong relationships and drive overall satisfaction.
Responsibilities
- Act as the primary technical contact for Estonian-speaking clients, providing expert support and tailored solutions.
- Assess client needs to propose and implement effective technical strategies that align with their objectives.
- Guide clients through the onboarding process, ensuring a smooth transition to our services.
- Regularly monitor and evaluate client accounts to ensure satisfaction and troubleshoot any issues that arise.
- Conduct ongoing meetings to review account health, gather feedback, and discuss future needs.
- Collaborate closely with internal teams to resolve technical challenges and enhance overall service delivery.
Requirements
- Fluency in Estonian (both written and spoken) is required; proficiency in English is a plus.
- Prior experience in technical account management, customer success, or a related field is preferred.
- Strong technical acumen and ability to communicate complex information effectively to clients.
- Outstanding communication and interpersonal skills to build and maintain strong client relationships.
- Analytical skills with a focus on problem-solving and client satisfaction.
- Ability to work independently and collaboratively in a team-oriented environment.
- Experience with CRM systems and account management tools is beneficial.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )