Patrique Mercier Recruitment is excited to announce an opening for an Estonian Speaking Technical Support Advisor! This role is ideal for individuals who are fluent in Estonian and have a passion for helping customers navigate technical challenges.
As an Estonian Speaking Technical Support Advisor, you will provide top-notch assistance to Estonian-speaking customers, troubleshooting and resolving issues related to our products and services. Your expertise will be essential in ensuring a smooth and satisfactory customer experience.
Join us and be a part of a supportive team that values your contributions and offers opportunities for personal and professional growth!
Responsibilities
- Deliver high-quality technical support to Estonian-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a range of technical issues concerning hardware, software, and networking.
- Accurately document customer interactions and maintain comprehensive support records.
- Collaborate with other team members to improve support processes and share insights.
- Stay informed about product updates and company policies to provide accurate assistance.
- Maintain a professional and positive attitude in all customer interactions.
Requirements
- Fluency in Estonian and English, both written and spoken.
- Experience in technical support or customer service is preferred but not mandatory.
- Strong analytical skills and the ability to troubleshoot effectively.
- Excellent communication skills, both verbal and written.
- Able to work independently and manage time efficiently in a remote work environment.
- Attention to detail and a commitment to delivering exceptional service.
- Basic understanding of software, hardware, and networking principles.
- Proficient in using various computer systems and applications.
- Willingness to learn and adapt to new technologies and processes.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )