- Map and analyze customer journeys across retail, e-commerce, service, and digital touchpoints
- Support data-driven decision-making by extracting insights from CRM, WhatsApp, call center, and surveys
- Track customer satisfaction (CSAT), complaints, and experience gaps to drive continuous improvement
- Collaborate with teams across Retail, Service, E-Commerce, and Marketing to improve the full customer lifecycle
- Help design and manage feedback tools and dashboards for visibility into customer experience trends
- Be part of strategic CX initiatives that reshape how customers interact with our brand
Requirements
- Graduate (0–2 years of experience) with background in Business, Marketing, Psychology, Design Thinking, or Analytics
- Curious, empathetic, and eager to improve the way customers feel at every touchpoint
- Strong with data analysis tools (Excel, Google Sheets, Power BI, or CRM systems)
- Great communicator and team player who thrives in a collaborative environment
- Passionate about building great experiences, not just solving complaints