Executive Experience International Consultant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Our team:

The HQ Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve redefined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint—before, during, and after the visit—is designed to surprise, delight, and inspire.

We are seeking an International Executive Experience Consultant dedicated to supporting international visitors at our Santa Clara HQ. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution. Because this role partners closely with teams and executives across multiple regions, it requires flexibility and thoughtful time management to effectively collaborate across time zones—while also maintaining balance and healthy work-life integration.

What You’ll Do

• Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes international briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals.
• Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.
• Build Trust Across the Organization: Forge strong relationships with international account teams, C-level executives, product evangelists, and cross-functional partners around the globe. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities.
• Adapt to Global Time Zones: Collaborate with international consultants, coordinators, and speakers across regions. Flex work hours to align with global schedules while maintaining strong boundaries for sustainable work-life integration.
• Localize the Experience: Apply cultural sensitivity and emotional intelligence to tailor engagements—ensuring international executives feel respected, understood, and valued with elite hospitality that reflects their cultural norms.
• Navigate Complexity & Ambiguity: Thrive in a fast-paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift.
• Elevate Customer-Centric Storytelling: Translate global customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor.
• Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners worldwide to deliver world-class engagements that differentiate ServiceNow from competitors.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in executive engagement, strategic consulting, or customer-facing program leadership.
• Strong ability to work across time zones, manage non-traditional hours, and maintain effective work-life integration.
• High emotional intelligence with a proven ability to understand, respect, and adapt to diverse cultural norms.
• Exceptional stakeholder management skills, partnering with sales teams, senior executives, and cross-functional partners globally.
• Executive presence, communication, and facilitation skills to inspire trust and credibility with international audiences.
• Strong program and project management skills with meticulous attention to detail.
• Comfort working in complex, ambiguous, and rapidly changing environments.
• Nice to Have (but not required):
  • Familiarity with Microsoft Office 365 for collaboration and content development.
  • Experience using BriefingSource for engagement management.
  • Exposure to PowerBI or other analytics tools to surface insights and inform customer narratives.
  • Background in sales, customer experience and/or professional services (McKinsey, GenPact, etc.), especially in a global or multicultural context.

Why Join Us?

As an International Executive Experience Consultant, you will play a pivotal role in shaping how global leaders experience ServiceNow innovation at our Silicon Valley HQ. You’ll have the opportunity to:

• Create meaningful, culturally tailored engagements for international Fortune 500 leaders.
• Build trusted relationships with global account teams and executives across industries and regions.
• Work at the intersection of global business strategy, executive engagement, and cultural hospitality.
• Help set the global standard for how ServiceNow showcases innovation to the world.

If you thrive in global, multicultural environments and have the flexibility to work across time zones while delivering elite executive experiences, we’d love to hear from you.

For positions in this location, we offer a base pay of $111,700 - $195,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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