Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
About the Role
We are seeking a highly analytical and hands-on professional with solid experience in process mapping and optimization, with a strong focus on automation opportunities and client experience. This role will be responsible for identifying inefficiencies, proposing improvements, and supporting end-to-end process transformation initiatives with a strategic and results-oriented approach.
Fluency in English and Spanish is required, as the role involves close interaction with stakeholders in United States, India and Latin America.
What You'll Do
- Lead process mapping and redesign activities (AS IS / TO BE), identifying inefficiencies, risks, and automation opportunities.
- Drive process improvement initiatives focused on increasing agility, productivity, and risk reduction.
- Support or lead the implementation of process automation using AI, RPA, low-code/no-code platforms, or existing enterprise systems.
- Collaborate with business areas, IT teams, and external partners to deliver technological and operational solutions.
- Manage the full project lifecycle: defining scope, schedule, budget, deliverables, and success metrics.
- Conduct risk analysis and develop mitigation plans for operational and change-related risks.
- Prepare documentation, reports, and executive-level presentations to communicate findings and progress.
- Ensure change adoption by applying structured change management practices.
- Experience in governance and auditing.
Requirements
- Bachelor’s degree in Business Administration, Engineering, or a related field.
- Proven experience in process mapping and process optimization.
- Experience in process methodology (PDCA, Lean Six Sigma, Kaizen, Design Thinking, etc)
- Practical knowledge of BPM tools (e.g., BPMN, Bizagi, Visio, Miro).
- Experience in process automation
- Experience in HR processes
- Strong knowledge of project management (e.g., PMBOK, Scrum, Lean methodologies).
- Experience with risk management and organizational change management.
- Lean Six Sigma certification (Green Belt or higher).
- Project management certifications (e.g., PMP, CAPM, Scrum Master).
- Familiarity with BI and data visualization tools (e.g., Power BI, Tableau, advanced Excel).
- Fluency in English and Spanish (written and spoken) – mandatory.
- Strong communication skills to interact with various departments and leadership levels.
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally reknowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development