Field Service Technician- Onsite

Field Service Technician - Onsite

Location: Boston, MA

Experience: 2-4 years

Requirement

Proven experience in end user support or IT helpdesk roles.

Strong knowledge of Windows, macOS, iOS, and standard desktop applications.

Familiarity with ITSM tools and asset management systems.

Excellent problem-solving and communication skills.

Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

Deployment of PC/Laptop and other end user devices manage tickets in the ITSM tool following appropriate procedural documentation

Perform technical diagnosis and repair of defective hardware, including break-fix, support, and assistance for end user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers)

Resolve problems associated with failure or maintenance of the end user computing devices.

Diagnose and resolve software functionality for both the operating system and standard desktop applications on the supported platforms (Windows, MacOS, iOS etc.)

Support maintenance of the site-specific documentation that captures the complexity of the site environment to facilitate efficiency of the support process.

Maintain asset inventories following applicable procedural documentation using approved Merck tools.

Provide support for all steps of the end user computing device lifecycle acquisition, receipt, deployment, maintenance, repair, and disposal.

Salary and Other Compensation:

Applications will be accepted until 09/29/25.

The annual salary for this position is between $37,800- $59,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.