Patrique Mercier Recruitment is a distinguished recruitment agency dedicated to connecting talented individuals with exciting career opportunities in Greece. We are currently on the lookout for a Finnish Speaking Customer Experience Representative to join our dedicated team. In this crucial role, you will provide exceptional support to our Finnish-speaking customers, addressing their inquiries and ensuring a satisfying customer experience. If you are enthusiastic about customer service and enjoy helping others, we would love to hear from you!
Responsibilities
- Deliver outstanding customer service through various channels, including phone, email, and chat.
- Quickly respond to customer queries with accurate information and support.
- Resolve customer complaints and technical issues efficiently and effectively.
- Guide customers through our product offerings and assist them in making informed decisions.
- Log customer interactions and maintain records for quality assurance and continuous improvement.
- Collaborate with team members to enhance the overall customer service experience.
- Stay informed about product knowledge and customer service best practices.
Requirements
- Fluency in Finnish (both written and spoken) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred.
- Excellent problem-solving skills focused on customer satisfaction.
- Ability to work both independently and as part of a cohesive team.
- Familiarity with high-quality consumer products is a plus.
- Experience with customer relationship management (CRM) systems and digital communication tools is advantageous.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )