Patrique Mercier Recruitment is excited to present a fantastic opportunity for a Finnish Speaking Customer Happiness Specialist. This position is ideal for individuals who are passionate about providing exceptional customer service and ensuring our Finnish-speaking clients receive top-tier support.
In this role, you will engage with customers to understand their needs, offer assistance, and cultivate strong relationships. Your focus will be on creating positive service experiences that leave our clients feeling valued and satisfied. If you thrive in a customer-centric environment and have a passion for customer happiness, we want to hear from you!
Responsibilities
- Communicate effectively with Finnish-speaking customers through phone, email, and chat to address inquiries and provide assistance.
- Deliver outstanding service by understanding customer needs and aiming to exceed their expectations.
- Resolve customer issues promptly while maintaining a friendly and professional demeanor.
- Accurately document customer interactions and maintain thorough records.
- Collaborate with team members to enhance customer happiness and service delivery.
- Stay informed about product and service offerings to provide relevant support to customers.
- Gather customer feedback to inform ongoing improvements in service quality.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service or a related field is preferred.
- Strong interpersonal and communication skills focused on customer care.
- Excellent problem-solving abilities with a proactive approach to resolutions.
- Ability to work independently and effectively manage a varied workload.
- Attention to detail and a commitment to maintaining high-quality service standards.
- Familiarity with customer support tools and technology is considered a plus.
- A positive, approachable personality with a genuine interest in enriching customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )