Patrique Mercier Recruitment is a leading recruitment agency focused on connecting talented individuals with exceptional job opportunities in Greece. We are currently looking for a Finnish Speaking Customer Happiness Specialist to join our dedicated customer service team. In this vital role, you will be responsible for ensuring that our Finnish-speaking customers receive excellent support. Your fluency in Finnish will be essential in addressing customer inquiries, resolving issues, and fostering memorable customer experiences. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply!
Responsibilities
- Interact with customers through various channels, including phone, email, and chat, providing prompt and effective assistance.
- Prioritize customer satisfaction by resolving issues and providing personalized solutions.
- Build strong relationships with customers, ensuring they feel valued and understood.
- Guide customers through our products and services, helping them navigate any challenges.
- Document customer interactions and feedback to contribute to ongoing service enhancements.
- Collaborate with teammates to share insights and improve customer engagement practices.
- Stay informed about product updates and company developments to provide accurate information to customers.
Requirements
- Fluency in Finnish (both written and verbal) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or a related role is preferred.
- Excellent problem-solving capabilities with a focus on customer satisfaction.
- Able to work independently while also thriving in a team environment.
- Experience with high-quality consumer products is a plus.
- Proficient in customer relationship management (CRM) systems and digital communication tools.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )