Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Finnish Speaking Customer Support representative for a premier Online Streaming Service. This role is perfect for those who are passionate about digital entertainment and customer satisfaction. You will be responsible for assisting Finnish-speaking customers with their inquiries and ensuring they have a seamless streaming experience. If you are fluent in Finnish and eager to help others enjoy their favorite shows and movies, we want to hear from you!
Responsibilities
- Provide exceptional customer support via phone, email, and chat to Finnish-speaking subscribers.
- Assist customers with account-related inquiries, technical issues, and service usage.
- Resolve customer complaints efficiently and provide effective solutions.
- Educate customers about available features and help them navigate the platform.
- Maintain accurate records of customer interactions and issues for future reference.
- Collaborate with other team members to enhance service quality and customer experience.
Requirements
- Fluency in Finnish (both spoken and written) is required.
- Strong communication and customer service skills.
- Prior experience in customer support or related fields is preferred.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Interest in online streaming services and digital media is a plus.
- Ability to work both independently and as part of a collaborative team.
- Familiarity with customer support software can be an advantage.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )