Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for a Finnish Speaking Customer Support representative at an innovative Online Travel Agency. Join our team and become a vital part of an organization that is transforming how people experience travel!
In this role, you will provide exceptional support to Finnish-speaking customers, assisting them with their travel inquiries, bookings, and travel-related concerns. Your expertise and commitment to customer service will ensure that clients have a seamless and enjoyable booking experience.
Our client is dedicated to maintaining a vibrant work environment that emphasizes teamwork and creativity, making it an ideal place for passionate individuals who thrive on providing excellent customer service. This position allows you to engage with travel enthusiasts and help them discover their next adventure!
Responsibilities
- Deliver outstanding customer support in Finnish for travel inquiries and bookings
- Assist customers with itinerary changes and provide solutions to any travel issues
- Educate clients about travel policies, offers, and services provided by the agency
- Document customer interactions accurately and maintain records
- Collaborate with team members to continuously improve customer experience
- Stay informed on travel trends and agency products to assist clients better
Requirements
- Fluency in Finnish and English, both written and spoken
- Prior experience in customer support, preferably in the travel or hospitality sector
- Exceptional communication and interpersonal abilities
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment while maintaining quality
- Familiarity with booking systems and travel platforms is a plus
- Passion for travel and helping customers navigate their journey
- Team player with a positive and proactive attitude
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)