Patrique Mercier Recruitment is proud to present an exciting opportunity for a Finnish Speaking Customer Support representative specializing in social media. Join a dynamic and innovative team dedicated to providing exceptional support through popular social media platforms!
In this role, you will engage with Finnish-speaking users, addressing their inquiries, resolving issues, and enhancing their overall experience while using the service. Your expertise in communication and social media will be crucial in fostering a strong brand presence and customer loyalty.
This position is perfect for individuals who are passionate about social media, enjoy problem-solving, and thrive in a fast-paced environment. If you are ready to take the next step in your career, we want to hear from you!
Responsibilities
- Provide outstanding customer support in Finnish across various social media channels
- Engage with users to resolve inquiries, comments, and concerns
- Monitor social media platforms for feedback and identify areas for improvement
- Document and report customer interactions for quality assurance
- Collaborate with marketing and product teams to ensure consistent messaging
- Stay updated on trends in social media and customer support best practices
Requirements
- Fluency in Finnish and English, both written and spoken
- Experience in customer support or social media management is a plus
- Strong communication and interpersonal skills
- Ability to work effectively under pressure and multitask
- Proficient in using social media platforms and understanding their dynamics
- Detail-oriented with a strong focus on customer satisfaction
- Creative problem-solving skills and adaptability
- Team player with a positive and enthusiastic attitude
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package WITHIN EU (flight to Athens, transfer, and hotel for the first 4 weeks)