Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Finnish Speaking Customer Support representative specializing in Social Media. In this dynamic role, you will engage with customers and followers through various social media platforms, addressing inquiries and providing support in Finnish. Your passion for social media and customer service will be key as you help enhance the brand's online presence and customer satisfaction. If you are fluent in Finnish and have a knack for communication, we want you to be part of our team!
Responsibilities
- Provide excellent customer support through social media channels in Finnish.
- Respond to customer inquiries, comments, and messages promptly and professionally.
- Monitor social media interactions, ensuring a positive experience for followers.
- Assist customers with inquiries related to products, services, and account issues.
- Document customer feedback and interactions for continual improvement.
- Collaborate with marketing and support teams to align social media strategy with overall brand goals.
Requirements
- Fluency in Finnish (both spoken and written) is required.
- Strong communication skills and a customer-oriented mindset.
- Experience in social media management or customer support is preferable.
- Ability to handle communication in a fast-paced environment.
- Familiarity with social media platforms and trends.
- Proficiency in using customer support software is a plus.
- A passion for engaging with customers and building relationships online.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )