Patrique Mercier Recruitment is excited to announce a new opportunity for a Finnish Speaking Email Support Specialist! We are seeking enthusiastic individuals who are dedicated to delivering exceptional customer service through effective written communication.
In this role, you will assist our Finnish-speaking customers by managing their inquiries and resolving issues via email. Your excellent communication skills will be essential for building positive relationships and ensuring a high level of customer satisfaction. Join our team and help us provide outstanding customer experiences!
Responsibilities
- Respond to customer inquiries and concerns through email in a prompt and professional manner.
- Provide accurate information regarding our products and services to facilitate customer understanding.
- Document all customer interactions and resolutions clearly in the relevant systems.
- Collaborate with team members to improve service processes and enhance overall customer satisfaction.
- Stay informed about our product offerings and relevant updates to provide informed support.
- Collect and analyze customer feedback to identify areas for service improvement.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Experience in customer support, particularly in an email-focused role, is advantageous but not mandatory.
- Excellent written communication skills, emphasizing professionalism and clarity.
- Strong analytical and problem-solving skills for effective inquiry resolution.
- Detail-oriented with the ability to manage multiple tasks efficiently.
- A collaborative mindset with a commitment to team success.
- Familiarity with email support systems and ticketing software is a plus.
- A friendly and proactive approach aimed at enhancing customer satisfaction.
- Willingness to learn and grow within the organization.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )