Patrique Mercier Recruitment is thrilled to present a unique opportunity for a Finnish Speaking End User Support Specialist. In this role, you will be essential in providing top-notch support to our Finnish-speaking clients, ensuring they receive exceptional assistance with their IT needs.
Your responsibilities will involve troubleshooting various technical issues and delivering outstanding customer service. If you have a passion for technology and enjoy helping others, we want to hear from you!
Join our dedicated team and contribute to improving user experiences!
Responsibilities
- Provide exceptional end-user support to Finnish-speaking clients through multiple communication channels.
- Troubleshoot and resolve hardware, software, and application-related issues effectively.
- Document customer interactions and maintain accurate records of support requests and resolutions.
- Collaborate with cross-functional teams to deliver timely and effective solutions.
- Stay informed about product updates to provide accurate assistance.
- Contribute to the ongoing improvement of internal support processes and documentation.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Experience in customer service or IT support is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Team player with the ability to work independently.
- Familiarity with various operating systems and software applications.
- Experience with support tools and ticketing systems is an asset.
- Attention to detail and a strong commitment to customer service.
- Able to manage multiple tasks in a fast-paced work environment.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras