Patrique Mercier Recruitment is excited to announce a wonderful opportunity for a Finnish Speaking Fashion Customer Support Agent. In this dynamic role, you will be the first point of contact for our Finnish-speaking customers in the fashion industry, delivering excellent support and assistance. Your enthusiasm for fashion, partnered with your strong communication skills, will ensure that our clients enjoy a delightful shopping experience. If you are fluent in Finnish and have a passion for fashion, we invite you to join our team!
Responsibilities
- Provide outstanding support to Finnish-speaking customers regarding inquiries about fashion products via phone, email, and chat.
- Offer detailed product information, fashion advice, and personalized recommendations to enhance the customer experience.
- Resolve customer issues and concerns promptly and professionally.
- Document customer interactions accurately in our support system for record-keeping and follow-up.
- Stay updated on the latest fashion trends and product offerings to provide knowledgeable assistance.
- Collaborate with internal teams to create a seamless shopping experience for customers.
Requirements
- Fluency in Finnish (both written and spoken) is required; proficiency in English is a plus.
- Previous experience in customer service, preferably in the fashion or retail sector.
- A deep passion for fashion and familiarity with current industry trends.
- Excellent communication and interpersonal skills.
- Strong ability to empathize with customers and effectively handle inquiries.
- Robust multitasking skills and the ability to thrive in a fast-paced environment.
- Experience with customer support software and tools is advantageous.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )