Patrique Mercier Recruitment is thrilled to present a unique opportunity for a Finnish Speaking Frontline Support Representative. In this crucial role, you will serve as the primary contact for our Finnish-speaking customers, delivering exceptional support and assistance. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a first-class customer experience. If you are passionate about customer service and fluent in Finnish, we encourage you to apply and join our dynamic team!
Responsibilities
- Provide outstanding frontline support to Finnish-speaking customers through various communication channels, including phone, email, and chat.
- Assist customers in resolving their inquiries and effectively troubleshoot any issues.
- Deliver timely and accurate information about products and services.
- Document customer interactions to improve service quality and operational performance.
- Utilize effective problem-solving skills to address and resolve customer concerns.
- Collaborate with team members to share insights and enhance overall service delivery.
Requirements
- Fluency in Finnish (both spoken and written) is essential.
- Excellent communication and customer service skills.
- Previous experience in customer support or a related field is an advantage.
- Adept at handling inquiries and complaints with professionalism and sensitivity.
- Strong organizational abilities and attention to detail.
- Proficient with computer systems and customer service software.
- A positive and proactive attitude with the ability to excel in a team environment.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )