Patrique Mercier Recruitment is excited to announce a new opportunity for a Finnish Speaking Helpdesk Support Agent! We are seeking an enthusiastic individual who is passionate about customer service and enjoys solving technical challenges.
In this role, you will be responsible for providing outstanding support to Finnish-speaking customers, assisting them with their technical inquiries and troubleshooting issues. Your strong communication skills and technical know-how will be essential for delivering exceptional customer experiences.
This position offers a fantastic chance for professional growth in a vibrant and supportive team environment.
Responsibilities
- Provide high-quality helpdesk support to Finnish-speaking clients via phone, email, and chat.
- Troubleshoot and resolve a variety of technical problems related to our services and products.
- Maintain accurate documentation of customer interactions and solutions in the support database.
- Collaborate with team members to improve service delivery and overall customer satisfaction.
- Educate customers about product functionalities and best practices.
- Keep up-to-date with product information and technological advancements to provide effective support.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service, helpdesk, or technical support is advantageous.
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and manage multiple tasks.
- Familiarity with common operating systems and support methodologies.
- Detail-oriented with a focus on customer satisfaction.
- Able to work independently and collaboratively within a team.
- Willingness to learn and adapt to new technologies and processes.
- Valid European Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras