Patrique Mercier Recruitment is excited to announce an opportunity for a Finnish Speaking Marketplace Customer Representative to join our dedicated team. This role is vital in providing exceptional customer support to our Finnish-speaking clients within the marketplace.
As a representative, you will assist customers with their inquiries, resolve issues efficiently, and ensure they have a wonderful shopping experience. If you are fluent in Finnish and have a passion for helping others, we want you to be part of our team!
Responsibilities
- Deliver outstanding customer support to Finnish-speaking customers via phone, email, and chat.
- Respond swiftly and accurately to customer inquiries to enhance overall satisfaction.
- Address and resolve customer complaints effectively, aiming for positive outcomes.
- Maintain accurate records of customer interactions in our support system.
- Collaborate with internal teams to improve customer service and tackle recurring issues.
- Stay informed about product details, promotions, and marketplace updates to assist customers effectively.
- Participate actively in team meetings to share feedback and contribute to improvements.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Previous experience in customer service or a related role, preferably in the e-commerce sector.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Able to troubleshoot issues and solve problems while maintaining professionalism.
- Self-motivated and capable of working effectively both independently and in a team.
- Attention to detail to ensure high-quality service delivery.
- Familiarity with marketplace platforms and customer service software is advantageous.
- A positive attitude and a genuine enthusiasm for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary