Patrique Mercier Recruitment is pleased to present an opportunity for a Finnish Speaking Multilingual Support Representative. In this role, you will be a vital part of our customer service team, providing excellent support to our Finnish-speaking customers. Your duties will include addressing inquiries, resolving issues, and offering assistance with our products and services in a professional and courteous manner. If you are passionate about customer care and fluent in Finnish, we invite you to apply!
Responsibilities
- Provide exceptional multilingual support via phone, email, and chat to Finnish-speaking clients.
- Respond to customer inquiries and efficiently resolve issues to ensure a positive customer experience.
- Educate customers about our products and services, enhancing their understanding and satisfaction.
- Accurately document all customer interactions and resolutions in our CRM system.
- Collaborate with team members to improve service quality and handle complex cases.
- Stay updated on company offerings and policies to provide reliable support to clients.
Requirements
- Fluency in Finnish (both spoken and written) is required; knowledge of additional languages is a plus.
- Strong communication and interpersonal skills.
- Prior experience in customer service, particularly in a multilingual setting, is preferred.
- Excellent problem-solving skills with a commitment to customer satisfaction.
- Able to work effectively both independently and in a team.
- Familiarity with customer service software and CRM systems is advantageous.
- Positive attitude and a dedication to helping customers achieve their goals.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )