Patrique Mercier Recruitment is excited to offer a unique opportunity for a Finnish Speaking Online Platform Support Agent! This role is perfect for individuals who are passionate about delivering excellent customer service while communicating effectively in Finnish.
As a Finnish Speaking Online Platform Support Agent, you will be the first point of contact for our Finnish-speaking customers, helping them with their inquiries and troubleshooting any technical issues they may encounter on our online platform. Your goal will be to provide a smooth and satisfying user experience.
Join our enthusiastic team and play a key role in enhancing user satisfaction while furthering your skills in a supportive work atmosphere!
Responsibilities
- Deliver high-quality support to Finnish-speaking customers through email, chat, and phone communication.
- Troubleshoot and resolve technical issues related to the online platform promptly and efficiently.
- Accurately document customer interactions and resolutions.
- Collaborate with other teams to escalate and resolve complex inquiries when necessary.
- Guide users on platform features and promote active engagement.
- Participate in ongoing training to enhance your product knowledge and customer service abilities.
Requirements
- Fluency in Finnish and English, both written and spoken.
- No prior experience needed; enthusiastic entry-level candidates are encouraged to apply.
- A strong desire to learn and a keen interest in technology.
- Excellent communication and interpersonal skills.
- A customer-centric mindset and a friendly attitude.
- Attention to detail with the ability to manage multiple tasks effectively.
- Basic knowledge of online platforms is beneficial but not required.
- Able to work independently as well as part of a team.
- Must have a reliable internet connection for remote work.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras