Patrique Mercier Recruitment is excited to offer an excellent opportunity for a Finnish Speaking Streaming Platform Support Representative! If you are passionate about customer service and the streaming industry, this role could be a perfect match for you.
In this position, you will provide exceptional support to Finnish-speaking customers, assisting them with their queries and troubleshooting any issues related to our streaming platform. Your role will be crucial in ensuring users have a seamless experience enjoying their favorite content.
Join our dedicated team and play a key role in enhancing the overall customer experience!
Responsibilities
- Deliver outstanding customer support to Finnish-speaking clients via email, chat, and phone.
- Identify and resolve technical issues related to the streaming service.
- Guide customers through account management, platform features, and subscription questions.
- Maintain accurate records of all customer interactions in our support database.
- Work collaboratively with the technical team to troubleshoot and address technical challenges.
- Participate in training sessions to keep up-to-date with the newest platform updates and support practices.
Requirements
- Fluency in Finnish and English, with strong communication skills in both languages.
- Previous experience in customer support is an advantage, though motivated candidates with no experience are encouraged to apply.
- Excellent problem-solving abilities and a customer-focused approach.
- Detail-oriented with the ability to multitask effectively.
- Familiarity with streaming services or related technology is considered a plus.
- Ability to work well both independently and as part of a team.
- Willingness to learn and adapt to new processes and tools.
- Must have a stable internet connection for remote work.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )