Patrique Mercier Recruitment is excited to present an opportunity for a Finnish Speaking Streaming Platform Support Representative. In this vital position, you will assist our Finnish-speaking customers by helping them navigate our streaming platform, resolving queries, and ensuring a seamless viewing experience. If you are fluent in Finnish and have a passion for technology and customer service, we encourage you to apply!
Responsibilities
- Provide exceptional customer support via chat, email, and phone in Finnish.
- Assist users with account inquiries, content recommendations, and platform navigation.
- Troubleshoot technical issues related to streaming, subscriptions, and billing.
- Document customer interactions and solutions to maintain accurate records.
- Collaborate with technical teams to resolve more complex customer challenges efficiently.
- Stay updated on the latest platform features, content releases, and industry trends to enhance support interactions.
Requirements
- Fluency in Finnish (both spoken and written) is required; proficiency in English is a plus.
- Strong communication and interpersonal skills to effectively engage with customers.
- Relevant experience in customer support, particularly in technology or streaming services, is preferred.
- Excellent problem-solving skills and a commitment to customer satisfaction.
- Able to thrive in a dynamic and fast-paced environment.
- Familiarity with streaming platforms and their functionalities is advantageous.
- A genuine enthusiasm for the streaming industry and a dedication to providing exceptional support.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )