Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Finnish Speaking Technical Support Advisor! This role is ideal for individuals who are fluent in Finnish and have a knack for technology and customer service.
As a Finnish Speaking Technical Support Advisor, you will be responsible for providing top-tier technical assistance to Finnish-speaking customers, helping them troubleshoot and resolve issues with our products and services. Your support will be essential in ensuring a positive customer experience and fostering customer loyalty.
Join our engaged team and play a key role in enhancing customer satisfaction while advancing your career within a supportive environment!
Responsibilities
- Provide high-quality technical support to Finnish-speaking customers through various channels (phone, email, and chat).
- Troubleshoot and resolve a variety of technical issues related to hardware, software, and networking.
- Document customer inquiries and resolutions accurately to maintain detailed records.
- Work collaboratively with team members to improve service processes and outcomes.
- Stay informed on product updates and company policies to provide accurate information.
- Maintain a positive and professional demeanor in all customer interactions.
Requirements
- Fluency in Finnish and English, both written and spoken.
- Experience in technical support or customer service is preferred but not essential.
- Strong analytical skills with a focus on problem-solving.
- Excellent communication skills, both verbal and written.
- Ability to work independently and manage time effectively in a remote environment.
- Detail-oriented with a commitment to high-quality customer service.
- Basic understanding of software, hardware, and networking concepts.
- Proficient with various computer systems and applications.
- Willingness to learn and adapt to new technologies and methodologies.
- Eligibility to work in the EU without restrictions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )