Patrique Mercier Recruitment is delighted to announce an exciting opportunity for a Finnish Speaking VIP Customer Support Agent to join our elite team. If you excel in creating meaningful connections with clients and have a knack for delivering exceptional customer service, we want to hear from you!
In this role, you will serve as the primary point of contact for our esteemed Finnish-speaking VIP customers, addressing their needs and providing personalized assistance to ensure their satisfaction. Your strong communication skills, professionalism, and commitment to excellence will be essential in fostering long-lasting relationships with our high-profile clientele.
Join us in enhancing the customer experience for our VIP clients in an environment that values service, style, and dedication.
Responsibilities
- Provide exceptional customer service to Finnish-speaking VIP clients through phone, email, and chat
- Proactively identify and address client needs, offering tailored solutions and recommendations
- Manage complex inquiries and resolve issues in a timely and professional manner
- Document all interactions and ensure accurate records are maintained
- Work closely with internal teams to ensure a seamless client experience
- Stay informed about product offerings, trends, and services to provide knowledgeable assistance
- Build and maintain strong relationships with VIP clients to enhance loyalty and repeat business
Requirements
- Fluency in Finnish and English, with outstanding communication skills in both languages
- Previous experience in a customer support role, particularly with VIP or high-profile clients
- Strong problem-solving skills and a proactive, customer-centric approach
- Exceptional interpersonal skills, capable of building rapport and trust with clients
- Able to work independently while also being an enthusiastic team player
- Familiarity with customer support software and CRM systems is an asset
- Willingness to adapt to client needs and work flexible hours as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )