The Club, located at Butterfly Beach in Santa Barbara, is one of the most elite social clubs in the world. As part of the Ty Warner Hotels & Resorts portfolio, it’s sister properties include The Montecito Club, the Four Seasons Resort The Biltmore, Four Seasons New York, Las Ventanas Al Paraiso Resort Cabo San Lucas, San Ysidro Ranch, and Sandpiper Golf Club. The Club’s distinction is driven by hiring and growing the very best associates available, who with the proper, enthusiastic attitude and attention to detail, take pride in their own efforts as well as the efforts from the team, and ensure members and their guest are provided with an exceptional experience. If this philosophy resonates with you, then please talk to us about becoming part of our team!
ESSENTIAL DUTIES
Please note that this is not an exhaustive list of everything that needs to be done. We are always looking for ways to make the business and team better.
- Exhibits sincere hospitality. Puts member satisfaction above all else. Has a problem-solving mindset when dealing with difficult situations.
- Remains attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
- Reports to work and clocks in/out for scheduled shifts and meal and rest breaks on time and in complete and proper uniform.
- Enthusiastically interact with guests and respond promptly to ensure that the client’s requirements and expectations are met.
- Sets up banquet and event spaces—including arranging furniture, equipment, and decorations--according to event orders and diagrams.
- Assist with loading and unloading of supplies and equipment.
- Maintain cleanliness and organization of event spaces and storerooms before, during and after events.
- Assist with breakdown and cleanup of event areas
- Collaborate with Food & Beverage servers to ensure seamless execution of events.
- Complies with all food and beverage regulations.
- Adhere to guidelines and policies outlined in the employee handbook.
- Performs other duties as assigned.
Requirements
QUALIFICATIONS & SKILLS
- High level of professionalism and attention to detail
- Excellent verbal communication and organizational skills
- Ability to lift 50 pounds with ease, 75 pounds occasionally and higher weights as needed to accomplish service
- Ability to maneuver in a banquet environment.
- Problem solving, reasoning, and “thinking out of the box”; ability to apply common sense understanding to better serve our internal and external guests’ needs
- Ability to handle guest complaints and resolve them to satisfactory results
- Ability to read, comprehend, and abide by the rules of the Employee Handbook
- Ability to maintain personal grooming in compliance with appearance standards
EXPERIENCE & EDUCATION
- High School Diploma or equivalent education
- Basic knowledge of food and beverage operations