- Prepare, manage, and verify all necessary shipment documentation, including but not limited to: Bills of Lading, Commercial Invoices, Packing Lists, Certificates of Origin, Customs Declarations.
- Ensure all shipments meet international shipping regulations and adhere to country-specific requirements.
- Liaise with customs brokers, shipping lines, freight forwarders, and government agencies to facilitate import/export clearance.
- Maintain accurate records and filing systems for all shipping documents and regulatory filings.
- Monitor shipment statuses and proactively address any documentation or compliance issues that may arise.
- Support operational teams by ensuring documentation deadlines are met to avoid shipment delays.
- Stay updated on changes to import/export regulations and ensure company compliance.
- Assist in resolving any customs-related issues, disputes, or compliance audits.
- Provide administrative support to logistics and compliance teams as needed.
- Other role-specific duties as they arise.
Requirements
- Bachelor’s degree in International Business, Logistics, Supply Chain Management, or a related field.
- Experience in import/export freight operations, logistics, or international shipping.
- Strong knowledge of international shipping documentation and customs compliance requirements.
- Familiarity with Incoterms, trade regulations, and customs processes.
- Excellent organisational skills and attention to detail.
- Strong communication skills to liaise effectively with internal and external stakeholders.
- Ability to manage multiple shipments and documentation requirements simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a collaborative logistics team.
- Experience with freight forwarding software or customs clearance systems is desirable.
- Knowledge of compliance certifications (e.g., ISO, AEO) is a plus.
- Prior experience working within an international freight forwarding company advantageous.
Benefits
As a Twoconnect employee, you get to enjoy the following:
- Work from Home
- Work-life balance
- Dayshift
- HMO benefits
- Government-mandated benefits
- Training and Development programmes
- Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
- Experience working with leading organisations
- Fun, supportive, and inclusive culture
- Dedicated Team Managers that look after your development