Patrique Mercier Recruitment is excited to announce a wonderful opportunity for a French Speaking Customer Experience Representative to join our diverse and dynamic team. In this role, you will serve as the primary point of contact for our French-speaking customers, ensuring they receive outstanding support tailored to their needs.
Your responsibilities will include addressing customer inquiries, resolving issues, and providing comprehensive information about our products and services. If you have a passion for delivering excellent customer service in a friendly environment, we would love to have you on board!
Responsibilities
- Engage effectively with French-speaking customers via phone, email, and chat to assist with their questions and concerns.
- Provide accurate and detailed information about our offerings to enhance customer satisfaction.
- Professionally manage and resolve customer complaints, aiming for prompt resolutions.
- Keep thorough documentation of customer interactions in our database.
- Collaborate with team members to continuously improve customer service processes.
- Stay updated on product knowledge and company policies to effectively assist customers.
- Contribute to team meetings by sharing insights to enhance the customer experience.
Requirements
- Fluency in French and English, both written and verbal.
- Previous experience in customer service or related roles is an advantage.
- Exceptional communication skills with a strong focus on customer satisfaction.
- Proactive problem-solving abilities and effective conflict resolution skills.
- Able to work both independently and collaboratively in a team.
- Strong attention to detail and a commitment to delivering high-quality service.
- Familiarity with customer support tools and technology is a plus.
- A friendly demeanor with a genuine passion for helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )