Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a French Speaking Customer Happiness Specialist. This role is perfect for individuals dedicated to providing unparalleled customer service and ensuring that our French-speaking clients receive exceptional support.
As a French Speaking Customer Happiness Specialist, you will connect with customers to understand their needs, provide assistance, and foster lasting relationships. Your goal will be to create delightful service experiences that leave our clients feeling valued and satisfied. If you are passionate about customer happiness and thrive in a dynamic environment, we would love to hear from you!
Responsibilities
- Communicate effectively with French-speaking customers through phone, email, and chat to address their inquiries and provide assistance.
- Deliver outstanding service by comprehensively understanding customer needs and exceeding their expectations.
- Efficiently resolve customer issues while maintaining a professional and friendly demeanor.
- Accurately document customer interactions and keep thorough records.
- Collaborate with team members to enhance customer happiness and improve service quality.
- Stay knowledgeable about products and services to provide relevant assistance to customers.
- Gather and analyze customer feedback to drive improvements in service delivery.
Requirements
- Fluency in French and English, both written and spoken.
- Previous experience in customer service or a related field is preferred.
- Strong interpersonal skills focused on customer care and empathy.
- Excellent problem-solving abilities with a proactive approach to resolutions.
- Ability to work independently and effectively manage multiple tasks.
- Attention to detail and a commitment to maintaining high-quality service standards.
- Familiarity with customer support tools and technology is considered an advantage.
- A positive, outgoing personality with a genuine interest in enhancing customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )