Mercier Consultancy is excited to announce a position for a French Speaking Customer Service Agent for a prominent telecom company, with the opportunity to work remotely from Greece. In this role, you will play a crucial role in providing exceptional support to our French-speaking clients. You will assist with inquiries, resolve issues, and ensure that customers have a seamless experience with their telecom services. If you are passionate about customer service and adept at communication, we invite you to be part of our dynamic team!
Responsibilities
- Help French-speaking customers through phone, email, and chat with their telecom-related inquiries and concerns.
- Provide clear and accurate information about telecom products, services, and billing queries.
- Resolve customer complaints efficiently and ensure high levels of customer satisfaction.
- Document all customer interactions accurately for future reference and quality assurance.
- Collaborate with internal teams to improve service delivery and customer experience.
- Stay informed about the latest telecom products and industry trends to offer knowledgeable support.
- Gather customer feedback to help identify opportunities for service improvements.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service, preferably in the telecom sector, is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using customer service software and tech tools.
- A genuine interest in telecom products and services.
- Ability to work independently and as part of a remote team.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...