Mercier Consultancy is delighted to offer an excellent opportunity for French Speaking Customer Service Representatives to join our team in the picturesque country of Greece, with a fully paid relocation package! In this vital role, you will be responsible for providing outstanding customer support to our French-speaking clients, ensuring their inquiries are handled with professionalism and efficiency. Connect with the beautiful Greek culture, enjoy stunning vistas, and build a fulfilling career in customer service. If you are passionate about helping others and ready for a fresh start, we encourage you to apply!
Responsibilities
- Provide high-quality customer service in French through multiple communication channels, including phone, email, and live chat.
- Assist customers with inquiries related to products and services, providing accurate information and solutions.
- Effectively resolve customer complaints and issues, ensuring a positive and satisfactory customer experience.
- Accurately document customer interactions and contribute to ongoing improvements in service delivery.
- Collaborate with team members to enhance service quality and overcome challenges.
- Stay informed about company offerings and industry trends to provide knowledgeable support.
- Participate in continuous training opportunities to develop your customer service skills.
Requirements
- Fluency in French and English is required, with strong communication skills both written and verbal.
- Previous experience in customer service is preferred, but a willingness to learn and adapt is highly valued.
- Excellent problem-solving skills and a strong commitment to delivering exceptional customer service.
- Ability to handle multiple inquiries efficiently in a busy working environment.
- Basic computer proficiency and familiarity with customer service software is a plus.
- Willingness to relocate to Greece and embrace a vibrant new culture.
- Flexibility to work varied shifts, including evenings and weekends, as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...