Patrique Mercier Recruitment is pleased to offer a position for a French Speaking Email Support Specialist! We are looking for dedicated individuals who are passionate about delivering exceptional customer service through effective email communication.
In this role, you will assist our French-speaking customers by managing their inquiries and resolving issues via email. Your excellent communication skills will be crucial in building positive customer relationships and ensuring satisfaction. Join our team and contribute to providing outstanding customer experiences!
Responsibilities
- Handle customer inquiries and issues promptly and professionally through email correspondence.
- Provide accurate information regarding our products and services to facilitate customer understanding.
- Maintain comprehensive documentation of customer interactions and resolutions in the relevant systems.
- Collaborate with team members to enhance service processes and improve overall customer satisfaction.
- Stay informed about product offerings and changes to provide informed support.
- Gather and analyze customer feedback to identify areas for service improvement.
Requirements
- Fluency in French and English, both written and spoken.
- Prior experience in customer support, especially in an email-oriented role, is a plus but not required.
- Exceptional written communication skills, with a focus on professionalism and clarity.
- Strong analytical and problem-solving abilities for effective inquiry resolution.
- Detail-oriented and capable of managing multiple tasks efficiently.
- A collaborative spirit with a commitment to achieving team goals.
- Familiarity with email support systems and ticketing software is advantageous.
- A proactive and friendly approach aimed at improving customer satisfaction.
- Willingness to learn and grow within the organization.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )