Patrique Mercier Recruitment is excited to announce a vacancy for a French Speaking Email Support Specialist! We are looking for motivated individuals who are passionate about providing exceptional customer service through effective written communication.
In this role, you will support our French-speaking customers by addressing their inquiries and resolving issues via email. Your strong communication skills will be essential in creating positive customer interactions and ensuring their satisfaction. Join our dedicated team and help us provide top-notch customer experiences!
Responsibilities
- Handle customer inquiries and issues through prompt and professional email communication.
- Provide accurate and helpful information regarding our products and services to facilitate customer understanding.
- Document all customer interactions and resolutions in the relevant systems.
- Collaborate with team members to enhance service processes and improve customer satisfaction.
- Stay updated on product offerings and any changes to provide informed support.
- Gather customer feedback to identify areas for improvement in service delivery.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer support, particularly in an email-focused role, is advantageous but not essential.
- Excellent written communication skills, emphasizing professionalism and clarity.
- Strong analytical and problem-solving abilities for effective resolution of customer inquiries.
- Detail-oriented with the ability to manage multiple tasks efficiently.
- A collaborative attitude and a commitment to achieving team goals.
- Familiarity with email support systems and ticketing software is a plus.
- A positive, proactive approach aimed at enhancing customer satisfaction.
- A willingness to learn and grow within the organization.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )