Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a French Speaking End User Support Specialist. In this key role, you will be responsible for providing exceptional support to our French-speaking clients, ensuring they receive outstanding assistance with their IT needs.
Your primary responsibilities will involve addressing a wide range of technical inquiries while focusing on delivering excellent customer service. If you are enthusiastic about technology and enjoy helping others, this is the perfect opportunity for you!
Join our dedicated team and contribute to enhancing user experiences!
Responsibilities
- Provide high-quality end-user support to French-speaking clients through various communication channels.
- Troubleshoot and resolve technical issues related to hardware, software, and applications effectively.
- Document customer interactions and maintain accurate records of support requests and resolutions.
- Collaborate with cross-functional teams to deliver timely and effective solutions.
- Stay informed about product updates to assist customers confidently.
- Assist in the continuous improvement of internal support processes and documentation.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service or IT support is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Team player with the ability to work independently.
- Familiarity with various operating systems and software applications.
- Experience with support tools and ticketing systems is an asset.
- Attention to detail and a strong commitment to customer service.
- Able to manage multiple tasks in a fast-paced work environment.
- Valid EU Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras