Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a French Speaking Multilingual Support Representative. This essential role will enable you to provide exceptional customer support to our diverse client base across the globe.
As a Multilingual Support Representative, you will interact with customers primarily in French, addressing their inquiries, resolving issues, and ensuring a seamless customer experience. Your language skills and dedication to service excellence will be key in enhancing customer satisfaction.
Key Responsibilities
- Manage customer inquiries through various channels including phone, email, and chat in French and additional languages as necessary
- Provide clear and accurate information regarding products and services
- Effectively troubleshoot and resolve customer issues to guarantee positive outcomes
- Document all customer interactions to maintain comprehensive records
- Collaborate with team members to continuously improve the quality of customer support
- Stay informed about product offerings and company policies to assist customers effectively
Requirements
- Fluency in French and proficiency in at least one other language (English or another European language preferred)
- Prior experience in customer service is advantageous
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a focus on customer satisfaction
- Capable of managing multiple tasks and working effectively in a fast-paced environment
- Detail-oriented with a commitment to delivering high-quality service
- Familiarity with customer service software and computer systems is a plus
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
- Free Greek Lessons, Engagement Activities