French Speaking Multilingual Support Representative

Patrique Mercier Recruitment
Full-time
On-site

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a French Speaking Multilingual Support Representative. This essential role will enable you to provide exceptional customer support to our diverse client base across the globe.

As a Multilingual Support Representative, you will interact with customers primarily in French, addressing their inquiries, resolving issues, and ensuring a seamless customer experience. Your language skills and dedication to service excellence will be key in enhancing customer satisfaction.


Key Responsibilities

  • Manage customer inquiries through various channels including phone, email, and chat in French and additional languages as necessary
  • Provide clear and accurate information regarding products and services
  • Effectively troubleshoot and resolve customer issues to guarantee positive outcomes
  • Document all customer interactions to maintain comprehensive records
  • Collaborate with team members to continuously improve the quality of customer support
  • Stay informed about product offerings and company policies to assist customers effectively

Requirements

  • Fluency in French and proficiency in at least one other language (English or another European language preferred)
  • Prior experience in customer service is advantageous
  • Exceptional communication and interpersonal skills
  • Strong problem-solving abilities with a focus on customer satisfaction
  • Capable of managing multiple tasks and working effectively in a fast-paced environment
  • Detail-oriented with a commitment to delivering high-quality service
  • Familiarity with customer service software and computer systems is a plus

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
  • Free Greek Lessons, Engagement Activities