Patrique Mercier Recruitment is excited to present a unique opportunity for a French Speaking Support Center Analyst to join our talented team! If you are driven by customer service and have a passion for technology, this role is tailor-made for you.
As a French Speaking Support Center Analyst, you will be instrumental in assisting our French-speaking clients with their technical inquiries and issues. Your strong communication skills and commitment to problem-solving will be key to providing a seamless customer experience.
This position not only leverages your language abilities but also supports your professional growth in a collaborative and innovative environment!
Responsibilities
- Provide top-notch support to French-speaking customers through various communication channels including phone, email, and chat.
- Troubleshoot and resolve various technical issues related to software, hardware, and applications.
- Keep detailed records of customer interactions, inquiries, and solutions.
- Collaborate with team members to escalate more complex issues as needed.
- Stay informed on product features and updates to deliver accurate assistance.
- Engage in ongoing training to enhance your technical knowledge and support capabilities.
Requirements
- Fluency in French and English, both spoken and written.
- Previous experience in a customer support or help desk role is preferred.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Familiarity with operating systems, software applications, and basic networking concepts.
- Proficiency in using various support tools and CRM software.
- Detail-oriented and focused on delivering outstanding customer service.
- Adaptability to a fast-paced work environment.
- A Valid European Passport or ID may be required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many extras